ThomasMichael’s.com is dedicated to bringing you the best in hair care. If you are not completely satisfied with a product for any reason, please contact our Customer Care team.
If we can’t make this product work for you, we’re more than happy to arrange for an exchange of the item. All returns/exchanges need to be made within 30 days of purchase. You’ll need a return merchandise authorization number (RMA) in order for it to be accepted. Send us a quick email or give us a call at 570-775-9270 to get your RMA. (Any returns sent without an RMA cannot be accepted.)
Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.
RMA numbers are valid for 7 days. Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days of receiving a RMA.
Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call at (570) 775-9270
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier.
If an order is cancelled after it has begun the fulfillment process, it will be subject to a $15.00 fee for USPS shipments and a $15 fee for UPS shipments.
If your package is refused or undeliverable at the time of delivery, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders and $30.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.